Returns & Exchanges

At Big Dog Pet Supply, we want your pup to look their best, which is why we offer a 30-day return policy for all unworn and unwashed pet apparel. If the fit isn't perfect or the style isn't right, we are here to help you find the perfect replacement.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garment is free of pet hair and odors.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the return, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing